Our updated appointment system will launch on November 1, 2025. The new or revised support articles are already available.

What Types of Appointments Are Available?

Here you can find detailed information about the different types of appointments we offer – including which days of the week they are available, how much they cost, and what the minimum duration is. This will help you choose the option that best fits your needs and schedule.

Essential Appointments

Essential appointments are our free sessions and are ideal for short and quick consultations. They are only available at specific times.

For example, if a time range like 07:45 – 10:20 is shown, it means the earliest appointment can be scheduled at 07:45 and the latest at 10:20.

Availability, Costs, and Minimum Duration

Day of the Week

Appointment Offered

Cost for External Clients

Minimum Duration

Monday – Thursday

English: 07:45 – 10:20 (UTC-6) German: 04:40 – 09:45 (UTC+1)

Free

45 minutes (up to 1 hour 15 minutes maximum)

Friday – Sunday

No

Dec 24, 25 and 31

No

Basic Appointments

Basic appointments are ideal for orientation, support during the early stages of a project, or general questions. They are offered at a reduced rate to make expert help more accessible.

Availability, Costs, and Minimum Duration

Day of the Week

Appointment Offered

Cost for External Clients

Minimum Duration

Monday – Sunday

Yes

$50 for the first hour, $25 per additional hour

1 hour

Dec 24, 25 and 31

No

Pro Appointments

Pro appointments are designed for in-depth discussions that go beyond general guidance. They’re ideal when you need targeted expert input, detailed feedback, or strategic direction for ongoing projects. These sessions are conducted by our experienced Level 4 agents and offer more time and flexibility than Basic Appointments, while remaining more accessible than our Premium option.

Booking and Duration

  • Must be requested at least 48 hours in advance

  • Minimum appointment length is 1 hour

  • Appointments are scheduled based on expert availability

Pricing

Service

Fee

First hour

$200

Each additional hour

$100

Premium Appointments

Premium appointments are intended for complex, high-impact, or time-sensitive topics. These sessions are conducted by our most experienced Level 5 experts.

Choose this option if you:

  • Need expert guidance for strategic or business-critical decisions

  • Are handling a high-stakes technical, legal, or financial matter

  • Require in-depth analysis or planning

Booking and Duration

  • Must be requested at least 48 hours in advance

  • Minimum appointment length is 1 hour

  • Appointments are scheduled based on expert availability

Pricing

Service

Fee

First hour

$640

Each additional hour

$200