Refunds for Digital Products

We want you to be fully satisfied with your purchase. While all sales are generally final, we understand that issues can occur. If a problem arises due to our mistake, such as a technical error or receiving the wrong product, we are happy to offer a refund or replacement.

Refunds for SLA-Based Services

Some products and services include a Service Level Agreement (SLA) that guarantees specific performance standards. If we do not meet those standards, you may be eligible for a refund for the affected billing period.

A refund may be granted if:

• Downtime or disruptions exceed the limits defined in the SLA

• The issue is caused by us, not by external factors, scheduled maintenance, or customer misconfiguration

To request an SLA-related refund, please fill out our support form. We will evaluate your case and, if approved, issue a refund through your original payment method or as account credit.

Exceptions and Overrides

If you believe there is an issue with your purchase, please fill out our support form. We will review your case and work to find the best solution.