Frequently Asked Questions about Account Suspensions
We are committed to maintaining a safe, respectful, and enjoyable community. To ensure this, we consistently take action when our community guidelines are violated. Depending on the severity of the violation, your account may be temporarily or permanently suspended. Below, you'll find clear explanations of the different types of suspensions and what they mean.
Temporary Suspension vs. Permanent Suspension
Temporary Suspension
A temporary suspension is issued for minor to moderate violations of our guidelines. This can include behavior such as insults, inappropriate chat messages, or other non-severe misconduct. These suspensions are often preceded by warnings or chat restrictions, but in more serious cases, a suspension can be applied immediately.
The length of a temporary suspension depends on the severity of the offense and will be shown when you attempt to log into your account. Use this time to reflect on your behavior and make sure to follow the rules moving forward.
Permanent Suspension
A permanent suspension is a lifetime ban from accessing your account or any of our platforms. This is reserved for severe or repeated violations, such as hate speech, serious harassment, cheating, or account manipulation.
Permanent suspensions are usually preceded by multiple warnings or temporary suspensions, meaning you were already made aware that your actions were unacceptable within the community. Ignoring these warnings can result in losing access to your account permanently.
Why was my account suspended?
The specific reason for your suspension will appear when you attempt to log in or join a platform. Please read this message carefully to understand what led to the suspension.
We also strongly encourage you to review our community guidelines to better understand the behaviors that are not tolerated and may lead to suspension.
Can my suspension be lifted?
Properly issued suspensions will not be lifted. These actions are necessary to protect the integrity of our community.
If you believe your suspension was unjustified or issued in error, simply contact us at [email protected]. Be sure to include a clear explanation of why you believe the suspension was incorrect, along with any relevant details to help us review your case.
In cases of minor violations, there is a small chance that the suspension period may be reduced, but only in exceptional situations and if you demonstrate genuine commitment to changing your behavior.
Someone else was playing on my account
If your account was compromised or hacked, and the suspension was caused by the attacker, it may be possible to lift the suspension. Please contact support as soon as possible, describe the situation in detail, and provide any supporting evidence. We will investigate and determine whether the suspension can be reversed.