What Is a Chargeback?
Learn what a chargeback is, how it affects your account, and why contacting support before disputing a payment is essential.
A chargeback occurs when you dispute a payment with your bank or card provider and request a reversal of the transaction. While this process is meant to protect against fraud and unauthorized charges, it can have serious consequences if the payment is linked to an active account with us.
What Happens During a Chargeback
When a chargeback is filed, your bank temporarily withdraws the payment from us and starts an investigation. While this may seem like a quick solution, it is treated as a formal payment dispute. As soon as we are notified, the account that was used for the transaction is affected immediately.
Impact on Your Account
If the chargeback is connected to a purchase made through one of our platforms, the associated account is automatically and permanently suspended. This means you will lose access to all purchases, content, and services tied to that account. The account will remain locked until the full amount of the chargeback has been repaid and the matter has been resolved with our billing team.
Before Filing a Chargeback
If you see a charge you do not recognize or believe there has been a mistake, we strongly encourage you to review your account, your email inbox, and your transaction history. Unexpected charges are often the result of trial subscriptions that were not canceled, purchases made by other users on a shared device, or simply forgotten activity.
To help guide you through the process of reviewing charges and understanding what steps to take, please see our article Discovered an Unauthorized Charge? Here's What to Do