Contact Us
Please select the appropriate category below. You will find the correct contact option along with the average response time. We look forward to hearing from you!
We focus on personalized support and keep our support materials intentionally minimal. That's why we encourage every interested customer to schedule a free consultation with one of our team members.
General Support: [email protected] Average response time: Europe: 1 day Monday to Sunday including public holidays (for more complex inquiries 1 to 3 days Monday to Friday on German working days) USA and North America: 30 minutes Monday to Sunday including public holidays (for more complex inquiries 2 hours Monday to Sunday including public holidays)
Billing Support: [email protected] Average response time: Europe: 2 to 4 days Monday to Friday on German working days (for more complex inquiries 5 to 9 days Monday to Friday on German working days) USA and North America: 4 hours Monday to Sunday including public holidays (for more complex inquiries 9 hours Monday to Sunday including public holidays)
Privacy Department: [email protected] Average response time: Europe: 5 to 10 days Monday to Friday on German working days USA and North America: 12 hours Monday to Sunday including public holidays Excluding data protection services. For these, the initial response will be provided within 6 hours in all regions on all days including public holidays
Legal Department: [email protected] Average response time: Europe: 10 to 20 days Tuesday and Thursday on German working days USA and North America: 2 to 4 days Monday to Friday