How to Schedule a Personal Consultation
Would you like to speak directly with a member of our team to get professional advice or support with a specific topic? We offer personal consultations that connect you with the right department – whether you need help with general questions, technical matters, or strategic decisions.
This article explains:
how to request an appointment
what types of consultations are available
which appointments are free of charge
how much consultations cost (if applicable)
what happens if you cancel
If you’d like to know where appointments take place (video call, phone, etc.), please refer to our separate article: Where Do Appointments Take Place?
How to Request an Appointment
To request a consultation, simply contact us at [email protected]. Let us know which department you’d like to speak with, and we’ll help schedule a suitable time for your appointment.
Sales & Business Operations
Finance Department
Technical Department
Team Management
No Specific Department (General Inquiry)
Appointments are available in English, German, and Spanish. Please let us know your preferred language in your request.
Consultation Types
We offer two types of personal consultations:
Basic consultations – general support, available free of charge on selected days
Premium consultations – advanced or urgent topics handled by senior experts
Below, you'll find full details for both options.
Basic Consultations
Basic consultations are ideal for orientation, support during early stages of a project, or general questions. To make expert help accessible, we offer free basic consultations on specific days.
Availability, Costs, and Minimum Duration
Day of the Week
Appointment Offered
Cost for External Clients
Minimum Duration
Monday
Yes
Free
1 hour
Tuesday
Yes
$50 for the first hour, $25 per additional hour
1 hour
Wednesday
Yes
Free
1 hour
Thursday
Yes
$50 for the first hour, $25 per additional hour
1 hour
Friday
Yes
Free
1 hour
Saturday
Yes
Free
1 hour
Sunday
Yes
$50 for the first hour, $25 per additional hour
1 hour
Please keep in mind:
These minimum durations apply to all basic consultations
Additional time can be booked if needed
There are no cancellation fees for basic appointments
If you’re unable to attend, we kindly ask that you notify us in advance
Premium Consultations
Premium consultations are intended for complex, high-impact, or time-sensitive topics. These sessions are conducted by our most experienced Level 5 experts.
Choose this option if you:
Need expert guidance for strategic or business-critical decisions
Are handling a high-stakes technical, legal, or financial matter
Require in-depth analysis or planning
Booking and Duration
Must be requested at least 48 hours in advance
Minimum appointment length is 1 hour
Appointments are scheduled based on expert availability
Pricing
Service
Fee
Minimum Duration
First hour
$440
1 hour
Each additional hour
$200
–
Premium Cancellation Policy
We understand that plans may change. Our cancellation policy is designed to be fair for everyone involved.
When You Cancel
What Happens
More than 24 hours before appointment
No fee. You may cancel or reschedule at no cost.
Less than 24 hours before appointment
$200 cancellation fee. Remaining amount refunded or credited.
Missed appointment without notice
$640 no-show fee. This covers the expert’s reserved time.
Emergency situation
Please contact support. We’ll do our best to assist you.
Not Sure What You Need?
If you’re not sure which consultation type or department is right for you, feel free to contact our support team. We’re happy to help you find the best option for your situation.
Questions?
If you need assistance with the booking process or have other questions, just submit a support ticket. We look forward to speaking with you soon.