Learn what a chargeback is, how it affects your account, and why contacting support before disputing a payment is essential.
Overview
A chargeback happens when you dispute a payment with your bank or card provider and request a reversal of the transaction.
While this process is meant to protect against fraud and unauthorized charges, it can have serious consequences if the payment is linked to an active account with us.
This article explains what a chargeback is and how it affects your account.
What Happens During a Chargeback
When a chargeback is filed, your bank temporarily withdraws the payment from us and starts an investigation.
Even though this may seem like a quick solution, it is treated as a formal payment dispute.
As soon as we are notified, the account that was used for the transaction is affected immediately.
Impact on Your Account
If the chargeback is connected to a purchase made through one of our platforms, the associated account is automatically and permanently suspended.
This means:
- You lose access to all purchases, content, and services tied to that account
- The account remains locked until the full amount of the chargeback has been repaid and the case has been resolved with our billing team
Before Filing a Chargeback
If you see a charge you do not recognize or believe there has been a mistake, we strongly recommend that you first review:
- Your account
- Your email inbox
- Your transaction history
Unexpected charges are often caused by:
- Trial subscriptions that were not canceled
- Purchases made by other users on a shared device
- Forgotten or overlooked purchases
If you are unsure about a charge, please contact us first so we can help you investigate and resolve the issue.
To do so, click Submit a request in the top right corner of this page.
Important Warning
If you file a chargeback without contacting us first, the account tied to the transaction will be permanently suspended.
Access to the account will only be restored once the full chargeback amount has been repaid.
We are here to help and will gladly work with you to resolve any billing concerns. Please reach out to us before taking action through your bank to avoid unnecessary account restrictions.