To help protect our customers, our support team, and our systems, we only accept image files as ticket attachments.
Allowed file types
The following file types are supported:
- .jpg
- .jpeg
- .png
These formats are ideal for sharing screenshots, error messages, and other visual information that helps us investigate your request.
Why are only image files allowed?
Restricting attachments to image files helps improve security by reducing the risk of malicious uploads and protecting our support environment.
Image formats such as JPG and PNG are designed for sharing visual information while providing a significantly smaller attack surface than document or executable file types.
Thank you for helping us maintain a secure support environment.